Shipping policy

SHIPPING, WHEREVER YOU ARE. 

Our pieces are sent from New Zealand to most destinations around the world. For our customers in Saudi Arabia and the UAE, orders are thoughtfully dispatched from India.

If you have any questions about your order, or your destination isn’t listed at checkout, our team is always happy to help. Simply email us at hello@fherieworld.com.

TRACKING INFORMATION

All deliveries will be provided with a tracking number. This will automatically be emailed to you upon dispatch. You can track your order via the link provided in the email, or directly via the carrier's website. 

PRE-ORDERS

For all Fherie pre-orders, please note that the 'approximate shipping timeline' is a guide only and items can be shipped before or after this date. If there is a delay with a pre-order item our team will be in touch to advise you of the delay and make arrangements with you. If your order contains both in-stock and pre-order items, we will send your entire order when the final item arrives.

If you wish to receive the items in stock first, please place your order as 2 separate orders or email us at hello@fherieworld.com to arrange this.

Please be aware that if a pre order item/s are delayed it is outside of our control. Causes for delay can be due to manufacturing or freight delays. Refund is not possible unless we can't physically supply your order.

 
 
IMPORTANT INFO:
While we always go above and beyond for our customers, it's important you check that your shipping information is correct and look into any international shipping costs before placing your order. If you have any questions, please email hello@fherieworld.com we'd be happy to help.

  • Fherie is not responsible for addresses that are entered incorrectly, so please ensure you check all entered information at checkout.
  • Fherie is not responsible for parcels that are lost or damaged in transit.
  • Fherie is not responsible for any courier delays.
  • Fherie is not responsible for the cost of shipping on any returns.
  • Fherie is not liable for any customs or clearance charges you may incur for international shipping.